Questions & answers
Frequently asked questions.
The essentials about preparing tax resolution cases with Rima.
Product
What is Rima?
Rima helps tax resolution firms prepare client cases. It organizes source documents, assists with 433 forms, 1040 preparation and P&L reporting, and flags work for human review.
What can Advisor do?
Advisor helps evaluate resolution options, diagnose missing information and case risks, research the Internal Revenue Manual, and surface advocacy angles. Your team remains responsible for reviewing the case and deciding what to submit.
Which 433 forms does Rima support?
Rima supports preparation of Form 433-F, Form 433-B and Form 433-A (OIC) using client documents and your firm’s guidance. Review extracted figures and completed fields before using them.
Does Rima replace a case manager or enrolled agent?
No. Rima helps with case preparation and calls attention to missing or low-confidence information. Your team reviews the work and makes the final decisions.
Does Rima connect to my existing software?
We have not confirmed a public list of native integrations. Tell us which tools you use during a demo so we can discuss your workflow without assuming a specific connection is available.
What if a source document is unreadable or incomplete?
An extracted figure or draft can be incomplete or incorrect. Compare fields against the source, request clearer or missing records when needed, and have a practitioner resolve gaps before approval.
Getting started
How do I get started?
Book a demo to discuss your firm’s case-preparation process and see where Rima fits. Setup and workflow requirements depend on your firm.
How does a workflow run?
Provide the relevant client documents, choose the work to prepare, and review the resulting fields, flags and supporting information. A person at your firm should verify outputs before submission.
What does onboarding involve?
Start with a demo of your representative case and review process. Discuss document types, team access, and the workflows you want to use. Setup steps and timing depend on your firm; ask the team for a specific plan.
Pricing and security
How much does Rima cost?
We do not publish pricing here. Book a demo to discuss your firm’s needs.
Can an independent enrolled agent use Rima?
The Who We Serve page describes a one-time option for one case and one Run, and a single-user license for ongoing work. Request access to confirm the option and terms that fit your practice.
Does Rima train AI models on client data?
No. Rima does not use client data to train AI models. Rima’s file retention is governed by its terms and privacy policy; see the security page for more information.
What is Rima’s compliance status?
Rima is CASA certified. SOC 2 is in observation, not a completed certification. See the security page for details.
Where can I find retention and security details?
The security page summarizes what is public and links to the terms and privacy policy for retention. Ask the Rima team for details about encryption, access, deletion, and service providers that your firm needs to evaluate.
Still have questions? Book a demo → or read about security and trust.