Processes
What is Exception Handling?
Exception handling is the workflow for identifying documents or transactions that fall outside automated processing rules — routing them for human review, investigation, and resolution.
Explanation
No automation system processes 100% of documents without exceptions. Price variances, unmatched POs, duplicate invoice numbers, and low-confidence extractions all require human review. The design of the exception handling workflow is critical: exceptions should be clearly flagged, easy to investigate, and quick to resolve. Good exception handling means automation handles the routine 80–95% of volume automatically, while the human team spends their time only on the cases that genuinely require judgment. Poor exception handling — where everything that doesn't match perfectly gets queued for manual processing — undermines the ROI of automation.
How Rima relates
Rima Blueprints flag low-confidence extractions and rule violations for human review, routing exceptions clearly so your team spends time only on what requires their attention.
Learn about intelligent automationRelated Terms
Workflow Automation
Using software to automatically execute a sequence of tasks that would otherwise require manual effort.
Intelligent Automation
The combination of AI and process automation to handle complex, judgment-intensive tasks.
Straight-Through Processing (STP)
The percentage of transactions processed end-to-end without manual intervention.
See it in action
Rima automates the manual document workflows accounting teams spend hours on every week.